Privacy Policy

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PARTICIPATING IN THE CHEETAH CLEAN AUTO WASH LOYALTY PROGRAM. BY PARTICIPATING IN THE PROGRAM, YOU AGREE TO THESE TERMS AND CONDITIONS.

1. Program Overview

The Cheetah Clean Auto Wash Loyalty Program (the "Program") is offered by Cheetah Clean Auto Wash ("Cheetah Clean," "we," "us," or "our") as a way for customers to earn rewards through qualifying purchases at participating Cheetah Clean Auto Wash and CUB Express Auto Wash locations.

Cheetah Clean Auto Wash and CUB Express Auto Wash are sister brands, and participation in the Program, including earning and redeeming points, is available at participating locations of either brand.

The Program is intended for individual consumer use only. Participation is subject to these Terms & Conditions and any additional terms or rules communicated in connection with specific Program promotions.

2. Eligibility and Enrollment

The Program is available to individuals who are at least 18 years of age and who provide the information required to create and maintain a Program account.

Participation requires a valid mobile phone number and/or email address associated with the customer's Program account.

Each individual may maintain only one Program account. Accounts may not be combined, transferred, sold, or otherwise assigned to another person.

By enrolling in the Program, you agree to provide accurate and current information and to update your account information when necessary.

3. Earning Points

Customers earn one (1) loyalty point for each Qualifying Wash purchased at a participating Cheetah Clean Auto Wash or CUB Express Auto Wash location.

For purposes of the Program, a "Qualifying Wash" means a paid, eligible retail car wash transaction that is properly associated with the customer's Program account at the time of purchase.

Points may be earned at either Cheetah Clean Auto Wash or CUB Express Auto Wash, regardless of which brand the customer originally joined or where the customer's previous points were earned.

The following transactions are not eligible to earn points unless specifically designated as eligible by Cheetah Clean:

• Complimentary or promotional free washes;
• Loyalty rewards or washes redeemed using loyalty points;
• Gift card purchases;
• Fleet or commercial transactions;
• Certain promotional, discounted, or specially priced transactions;
• Taxes, fees, or other non-wash charges;
• Any transaction that is refunded, voided, canceled, or otherwise reversed.

Cheetah Clean reserves the right to offer special promotions that award additional points or other loyalty benefits for qualifying transactions.

Points generally will be credited to the customer's account after the qualifying transaction is completed. If points do not appear in the customer's account as expected, the customer should contact Cheetah Clean Customer Service.

4. Redeeming Points

Once a customer has earned four (4) points, the customer will receive one (1) complimentary wash reward ("Free Wash Reward").

The Free Wash Reward may be redeemed at participating Cheetah Clean Auto Wash or CUB Express Auto Wash locations.

The free wash is valid for a King Extreme (Cheetah) or Ultimate (CUB) wash.

Unless otherwise stated in a specific promotion, a Free Wash Reward:

• Is valid for one vehicle wash;
• May be redeemed only by the customer associated with the Program account;
• Has no cash value;
• May not be exchanged for cash, credit, refunds, or other consideration;
• May not be transferred, sold, or combined with another person's rewards;
• May not be used to purchase or reload a gift card; and
• Cannot be applied retroactively to a wash that has already been purchased.

When a Free Wash Reward is redeemed, the four (4) points associated with that reward will be deducted from the customer's available point balance.

If a customer has accumulated more than four points, any unused points will remain in the customer's account and may be applied toward subsequent rewards.

5. Points and Rewards Have No Cash Value

Points and rewards earned through the Program are promotional benefits and are not money, cash equivalents, or property.

Points and rewards cannot be:

• Redeemed for cash;
• Exchanged for merchandise or other consideration;
• Sold or transferred;
• Combined between different customer accounts; or
• Used as payment for purchases other than eligible Program rewards.

Points and rewards are intended solely for use by the customer to whom the Program account belongs.

6. Expiration of Points and Rewards

Points do not expire as long as the customer's Program account remains active, unless otherwise stated in a specific promotion or communicated to the customer.

Cheetah Clean may establish an expiration date for points or rewards in the future. If an expiration policy is adopted, customers will be provided reasonable notice of the applicable expiration terms.

Free Wash Rewards may have an expiration date. Any applicable expiration date will be communicated to the customer when the reward is issued.

Expired points and rewards have no cash value and will not be reinstated or replaced.

7. Account Information and Communications

Customers are responsible for maintaining accurate contact information associated with their Program account.

Cheetah Clean may send customers communications related to their Program account, including information about points earned, rewards issued or redeemed, account activity, Program changes, and other administrative matters.

Customers may also receive promotional communications from Cheetah Clean or its related brands, subject to applicable law and the customer's communication preferences.

Opting out of promotional communications does not necessarily prevent Cheetah Clean from sending administrative or transactional communications related to the customer's Program account.

8. Account Misuse and Fraud

Cheetah Clean reserves the right to investigate Program accounts and transactions where it suspects fraud, abuse, manipulation, unauthorized activity, or a violation of these Terms & Conditions.

Examples of prohibited activity include, but are not limited to:

• Creating or maintaining multiple accounts for the purpose of earning additional rewards;
• Attempting to obtain points through fraudulent or unauthorized transactions;
• Selling, transferring, or purchasing points or rewards;
• Altering or manipulating Program information;
• Attempting to redeem a reward that does not belong to the customer; or
• Engaging in any activity intended to improperly obtain Program benefits.

If Cheetah Clean determines, in its reasonable discretion, that a customer has violated these Terms & Conditions or improperly obtained points or rewards, Cheetah Clean may cancel or adjust the affected points or rewards and may suspend or terminate the customer's Program account.

9. Returns, Refunds, and Transaction Adjustments

If a qualifying transaction is refunded, canceled, voided, or otherwise reversed, any points earned from that transaction may also be removed from the customer's Program account.

If a transaction involving a loyalty reward is refunded or otherwise adjusted, the corresponding reward may be canceled or the applicable points may be restored at Cheetah Clean's discretion.

10. Program Changes

Cheetah Clean Auto Wash reserves the right to modify, suspend, or terminate the Program at any time, including changes to how points are earned, the number of points required for rewards, eligible transactions, participating locations, or reward terms. If program changes are adopted, customers will be provided reasonable notice of the applicable changes.

11. Participating Locations

The Program is available at participating Cheetah Clean Auto Wash and CUB Express Auto Wash locations.

Cheetah Clean may add or remove locations from the Program at its discretion.

Because Cheetah Clean Auto Wash and CUB Express Auto Wash operate under separate brand identities, certain products, services, pricing, promotions, or wash packages may differ between brands and locations. Participation in the Loyalty Program does not guarantee that every wash, promotion, or service available at one brand or location will be available at another.

12. Privacy

Information collected in connection with the Program will be handled in accordance with the Cheetah Clean Auto Wash Privacy Policy.

By participating in the Program, you acknowledge that Cheetah Clean may collect and use information associated with your Program account, including account information and transaction history, for purposes of administering the Program, providing rewards, communicating with you, and other purposes described in the Privacy Policy.

13. Limitation of Liability

To the extent permitted by applicable law, Cheetah Clean Auto Wash, CUB Express Auto Wash, and their respective owners, affiliates, employees, officers, directors, agents, and service providers will not be responsible for any loss, damage, claim, or expense arising from or related to participation in the Program, except where such liability cannot legally be excluded or limited.

Cheetah Clean is not responsible for lost, stolen, delayed, corrupted, or incorrectly recorded points or rewards resulting from circumstances outside of its reasonable control, including technical failures, system outages, communication failures, or unauthorized access.

14. Governing Law

These Terms & Conditions will be governed by and interpreted in accordance with the laws applicable to the state in which the applicable Cheetah Clean Auto Wash or CUB Express Auto Wash business entity is organized and/or operates, without regard to conflict-of-law principles.

Any provisions of these Terms & Conditions that are determined to be unenforceable will be modified or removed only to the extent necessary, and the remaining provisions will remain in full force and effect.

15. Contact Us

Questions about the Cheetah Clean Auto Wash Loyalty Program, points, or rewards may be directed to:

Cheetah Clean Auto Wash
Phone: (270) 842-0286
Email: customerservice@cheetahclean.com

For additional information about Cheetah Clean Auto Wash, participating locations, and services, visit cheetahclean.com.

16. Acceptance of Terms

By enrolling in or participating in the Cheetah Clean Auto Wash Loyalty Program, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Cheetah Clean Auto Wash reserves all rights not expressly granted under these Terms & Conditions.